Refund policy

Returns

We accept returns within 14 days of delivery. To be eligible, items must be unworn and in their original condition, with all original tags and packaging. Items marked as final sale cannot be returned.

How to Start a Return

  1. Email support@rabessa.com with your order number and the reason for your return.
  2. We will reply with return instructions and the return address.
  3. Pack the item securely and send it back using a trackable shipping method.

Return Shipping Costs

For change-of-mind returns, customers are responsible for arranging and paying for return postage, including purchasing their own shipping label. We do not provide prepaid return labels for these returns. Please use a trackable shipping method and send your return to the address provided by our support team.

For damaged, defective or incorrect items, please contact us before arranging a return. We will resolve the issue at no extra cost to you, as described below.

Restocking Fees

We do not charge a restocking fee.

Refunds

Once we receive and inspect your return, we will refund you to your original payment method within 5–7 business days. Your bank or payment provider may take a few extra days to show the refund. If you paid with a gift card or store credit, your refund will be issued as store credit.

Exchanges

We do not offer direct exchanges. If you would like a different colour, please return your item and place a new order.

Damaged or Incorrect Items

If your item arrives damaged, defective or incorrect, please contact us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund at no extra cost to you.

Questions

For any questions about returns or refunds, contact us at support@rabessa.com.